Staff Customer Service course
Who should attend?
Any person in the business, who is responsible for dealing directly with customers, both face to face and over the phone.
Why should you attend?
This is a key role to ensure that staff are able to offer excellent customer service to all customers, as well as increase sales and still have the customer leaving feeling good. The skills learnt on this course will help to ensure that customers will want to come back to your business as well as recommend you to others.
“If we don’t look after the customer, somebody else will.”
Major Course Objectives:
- Participants will leave with the skills to be a better communicator.
- To give each participant the techniques, behaviours and skills to offer excellent customer service.
- Participants will learn some excellent techniques to help maximise the sales of their business.
Key content areas:
- We will focus on the importance of verbal and non verbal communication. Participants will learn this by doing a number of fun but challenging activities.
- Participants will review the key customer service standards applicable to their business.
- The 6 major rules of selling, as identified from customer research, are covered. Participants will then learn and practise 2 techniques that eliminate the negative feelings expressed by customers and staff. These techniques allow participants to immediately increase sales back on the job while having fun with customers.
In general this will be a highly participative session with everyone learning by doing and being involved.