Leaders as coaches course outline
Who should attend?
Everybody who wants to learn effective ways to increase the performance of their people.
Why should you attend?
A recent survey published by DDI Asia Pacific stated one of the weakest areas of management is the ability to manage the performance of people.
They are ineffective at providing feedback particularly feedback to negative behaviour and few provide regular positive feedback.
Major Course Objectives:
- To enable participants to increase the performance of their people via coaching.
- To teach you the techniques, behaviours and skills, to be able to model excellent customer service behaviours.
- To teach you techniques to help you maximise the sales of your business.
- To teach you how to apply the coaching skills on the job.
Key Content Areas:
- What Managers are paid to do and the role of a Coach
- Defining the key characteristics of a Coach.
- The importance of effective communication, both verbal and non-verbal.
- How people learn best and how this applies to coaching.
- Linking the coaching to the customer service standard relevant to your business.
- A process to improve manager’s skills in delegating tasks to staff.
- How the coaching process works on the job.
How it works:
The course is very "hands on".
- You will be fully involved in the coaching process and will be asked to review the process throughout the day.
- Each participant will have plenty of opportunities to practice coaching.
- You will learn and practice exactly how you will coach someone on the job. This is followed up back on the job.
- A plan will be developed which you can implement with your teams following the course.
- You will be able to apply these skills to all sorts of situations.
Transfer back to the job:
One of the criticisms of training courses is that the skills aren't transferred back to the job. We have solved that by developing an On-job Coaching Programme, which will enable you to apply the skills you have learnt immediately back in your business. Each person will receive an 'On job coaching kit’ that is used to coach members of their team to improve their customer service and sales skills.