I loved the course, it has made me more positive – changed my life outlook.
Caroline Civic video

Best course so far. Gives great ways and steps to put everything into practise.
Sarah Civic Video

Content very appropriate to the business. Lots of interaction and opportunity to practise. Greta facts to support statements and the information made sense – logical and relevant journey.
Tracey Borders Bookstores

I would advise people to attend this course to firstly learn the skills to train/coach staff for the betterment of themselves, their staff and their business. Secondly, the course provides the knowledge to do it successfully, I learned so much.
Debbie Civic Video.

Excellent course, reaffirmed our own policies and procedures. Gave our team the tools and a process.
David Langworthy, Owner, Bev Marks Beds.

The course provided some very practical instructions in how to lead, coach and delegate. It was very applicable to Bev Marks Beds.
Phil, Manager Bev Marks Beds.

Great information on improving staff service, presented in an interesting and fun atmosphere.
Dan Mahoney, Crown Hotel Group

I highly recommend Productivity Increase group’s LAC course as a highly effective way to increase store sales. Roger’s enthusiasm and passion for his philosophies during the workshops are well balanced by encouragement and clear direction instore. Many courses are centred around product knowledge and don’t give the staff the ability to approach the customer with selling confidence. Roger has certainly delivered in providing a true selling course that actually works! Our management team, full time and part time staff, have been armed with the right tools to upsell and achieve a higher ‘basket value.’ Your staff will be motivated by the simple, yet effective approach which will see the competitive nature in staff drive sales. I highly recommend this course if you are looking for sales increases of up to 200% to 300%! What business wouldn’t love to see increases like these on high margin lines!
Karl Loh Liquor General Manager Ritchie’s Stores Pty Ltd

The course is extremely informative. I thought I had so much knowledge on training and customer service standards, but this course has given me 3 times as much information as I already had.
Kristy, Borders